01254 23 88 44

8.30am to 3pm Monday to Friday

Terms & Conditions

This page tells you the terms and conditions on which we supply any of the goods listed on this website www.direct-ed.co.uk (our website) to you. Please read these terms and conditions carefully before ordering any Goods from our site. You should understand that by ordering any of our Goods, you agree to be bound by these terms and conditions.

The Sale

1.1   These terms, the order and our price lists are the agreement between us and you for the sale of the Goods. Please ensure you have checked the order and terms are accurate before committing to the agreement. If there are any issues with the agreement please make sure you ask us to confirm in writing that the changes will take place. We only accept responsibility for statements made in writing by our employees. Please make sure you have read the Terms and Conditions as you will be bound to them once a Contract exists between us.

1.2   Any samples, artwork, advertising or descriptions we issue, and any pictures or descriptions in our catalogues or website are there solely to provide an approximate idea of the Goods they describe. They do not form any part of any contract between you and us for the sale of the Goods.

1.3   The Terms supersede any inconsistencies between the Terms and the terms of the Order.

1.4   The Order you place enters you into a binding contract with us, which we are free to accept or decline at our discretion.

1.5   These Terms are binding when we issue you with written acceptance of an Order or we deliver the Goods to you.

1.6   Any quotation made is valid for 30 calendar days from the date of issue unless we notify you in writing of its withdrawal.

1.7   We are free to update these terms without notice to you.

Our Guarantees

2.1   We guarantee that on delivery the Goods shall:

2.1.1 be of satisfactory quality

2.1.2 be free of defects in design, material and workmanship

2.1.3 comply with the applicable statutory and regulatory requirements for selling the Goods in the UK.

2.2   This warranty does not cover problems arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if being used in a way not recommended.

2.3   These Terms apply for any replacement Goods we supply to you.


3.1   We aim to deliver any next day delivery books the next working day provided your order is placed before 2pm and we have stock of the item, however due to couriers this is not always possible and we so we aim to deliver  your order within 3 working days. This is subject to raw material availability and business closures. Deliveries to the Scottish Highlands, Scottish Islands, Northern Island, Isle of Man, Isle of Wight or any of the Channel Islands may take longer. All our deliveries can be subject to extra charges that may be incurred. You will be informed of this in advance of any Order being confirmed. All bespoke orders usually take up to 20 working days however sometimes this can be longer.

3.2   If you fail to take delivery of any Order that complies with these Terms then you are required to pay any fees that come with this inconvenience including but not limited to courier return rate charges.

3.3   If upon receipt of the Goods you discover they are damaged or are not in accordance with your Order then you must notify us with 5 working days of delivery. If you do not then we are not obliged to deal with the defect. We will then investigate the issue and resolve accordingly.

Returns, Cancellations and Defective Products

4.1   If your order items are bespoke to you then we are unable to accept returns of satisfactory products.

4.2   If your items are standard stock then we can accept returns provided the books are free from damage and wear & tear. However, you are required to pay any fees incurred in getting them back to our warehouse.

4.3  You are entitled to cancel an order provided it has not reached the point of production. All standard stock orders can be cancelled provided they haven’t left the warehouse. If they have left the warehouse, you must then follow the returns procedure above. All bespoke items can be cancelled as long as the job hasn’t reached artwork or printing. Once the job has reached this point, you will be expected to pay for any work done on the job at the point of cancelling. You are entitled to receive any work that has been done on the job up until this point.

4.4 You are required to check all the boxes and products that are delivered to you. As stated in 3.3 we will investigate any damage that is brought to our attention within 5 working days of receipt of the goods. However, once the boxes and products have been signed for, they are your responsibility and we are not liable for any damage that may come to them after this point. This includes any items put away in storage without checking. Please take photographs and check products when they arrive with you if you wish to raise an issue with the quality upon arrival.

Artwork and Products

5.1   All artwork is provided in digital format. Due to the nature of print, whilst we endeavour to accurately represent it in printing, this cannot be guaranteed. A number of factors can alter the final look when converting what your provide and what you see on screen, to print format.

5.2   The product catalogue is for reference only. All imagery and colour within the catalogue has been produced digitally to represent our offering. There can be and are slight variations in what is represented and what is produced. We recommend asking for samples of card and paper to ensure you get what you expect. We provide both colour cover and ruling swatches for reference.

5.3   The weights and colours of raw material are subject to change if we see a benefit to us and our customer. Whilst we do try to warn customers of this change, this isn’t always possible.

5.4   The weights and colours of raw material can differ slightly, even through the same batch. This is inherent in printing and is unavoidable. We try to reduce this difference as much as possible but cannot guarantee this not happening.

Price and Payment

6.1   The price of the Goods is set by the quotation we issue to you, if no quotation is issued or the quotation has expired, our price list is adhered at the time of the Order. Prices are liable to change at any time, but will not affect Orders that have been confirmed.

6.2   Prices exclude VAT

6.3   Prices exclude delivery which is added to the total. Delivery is free if order is over £500+VAT

6.4   All orders incur a Handling fee which is added to the total. This fee covers the first box of any delivery charge your order incurs. If your order qualifies for free delivery the Handling Fee still applies.

6.5   In the unlikely event that the price displayed is incorrect, we reserve the right to correct this when dispatching the Goods to you.

6.6   We accept payment by Credit or Debit Card, BACS, Paypal or by invoice. If you are eligible to choose to pay by invoice we request that you pay within 30 days of receipt of the invoice.

6.7   If you do not make a due payment by the payment due date, we may charge interest on the overdue amount at the rate specified by the Late Payment of Commercial Debts (Interest) Act 1998. This will accrue on a daily basis from the due date and is to be paid with the overdue amount.

6.8   If you do not pay on time, we may suspend your account and cancel any Orders with us from you.

6.9 A personalisation charge of £30+vat is mandatory with any order of personalised books when the order is for less than 500 books. This charge can only be avoided if prior written consent is given by an employee at Direct-ED. If a customer fails to add this to an order, Direct-ED reserve the right to add it to the order without warning the customer in order to ensure a smooth sales and production process and limit any down-time.


7.1   We shall only be responsible for losses which are a foreseeable consequence of our failure to comply with these Terms. We are not responsible for losses you suffer in income or revenue, business, anticipated savings, data or wasting of time.

7.2   This does not include our liability for death or personal injury resulting from our negligence.

Forces Outside our Control

8.1   We are not liable or responsible for any failure or delay to produce or deliver any of our obligations set out in the Terms that are caused by forces outside our control. These forces include but not limited to machinery breakdown, strikes, riots, invasion, fire, explosion, storm, flooding, and impossibility of the use of transport or telecommunications networks.

Data Protection

9.1   We comply with the Data Protection Act 1998. We may record calls for quality and training purposes.


10.1   We are committed to promoting the re-use or recycle of any paper, card, metal, plastic, ink or any other liquids used at our factory. We ask that you do your best to do the same with any Goods purchased from Direct-ED or any other supplier you buy from.


11.1   Any person not aware of these Terms shall not have any rights under or in connection with them under the Contract (Right of Third Parties) Act 1999.

11.2   These Terms shall be governed by English law and we both agree to the jurisdiction of the English courts.

Sorry, there was a problem.

Twitter returned the following error message:

Could not authenticate you.